The other day, we had a sale that might have been a first: we sold a stack of books intended to stock another bookstore. Not only that, but our customer admitted she was buying them for a big box store.
In her recent post Tinsel and Lists, my fellow ShelfTalker Cynthia mentioned the customers who have to make sure you stock [insert classic book title here] before deeming your bookstore worthy. We’ve all had those customers, as well as the oft-chuckled-about customers who test our knowledge base (albeit in a less haughty way) when they ask us for that book with the blue cover that used to be in the window and might have the word “the” in the title. In my experience, there are myriad ways we are tested every day.