Yearly Archives: 2009

It Takes More Than Thumbs…


Josie Leavitt - April 7, 2009

I don’t have a green thumb or a black thumb when it comes to gardening. I have a thumb busy doing other things. I’m a Jew originally from New York City; we don’t garden. Toiling in soil rife with bugs has never been my idea of fun. But for some reason this year, I have decided that I’m going to have a garden, damn it. I am approaching this venture with the usual vigor one has at the start of some new project that might become a lifelong hobby. I am reading books on how to garden.

Apparently, you can’t just throw seeds in the ground, pray for water and get tomatoes, corn and green beans. So, I’ve got some books. The Garden Primer by Barbara Damrosch:  fabulous, chock-full of ways to garden organically and a dense 820 pages. Then there’s Lasagna Gardening: A New Layering System for Bountiful Gardens: No Digging, No Tilling, No Weeding, No Kidding! by Patricia Lanza. This book assumes that some people don’t have hours to spend toiling in the garden. A great book and only 244 pages. At least the page length is getting better. But you know what? I don’t like reading gardening books. Not that these and other books aren’t gorgeously written and beautifully illustrated and exactly what every real gardener is craving. I, however, don’t care about all the detail. I just want things to grow. So, I started looking at the kids’ section.

Now we’re talking! I found a great little sleeper book from last year, from Good Year Books: Ready, Set Grow! A Kid’s Guide to Gardening by Rebecca Spohn.   Full of pictures, simple ideas explained: just how does a seed grow? There’s no soil analysis, no lengthy discussion of what goes best with what, but a very simple credo: tall things in back, shorter things up front. This I can handle.

A new release from Lorenz,  The Ultimate Step-By-Step Kid’s First Gardening Book: Fantastic Gardening Ideas for 5–12 Year Olds, from Growing Fruit and Vegetables and Having Fun with Nature Projects by Jenny Handy promises to be just my speed. Do-able activities that promise success and fun things to do in the garden. And when I get confused about just what the row is supposed to look like, there are 900 photos to help guide me.

I live in Vermont and we aren’t supposed to plant anything until Memorial Day—theoretically, the chance of frost has finally passed by the end of May, and until then, things can die. And I’m not going to go cover plants with blankets, so I’ll wait. But I’m not a patient person, so to get me excited about the gardening idea, I’ve taken home the new kit from Chronicle:  Sprout Your Own Sweet Scents: Complete Mini-Garden Kit with Seeds, Peat Pellets and Planters. They sprout in 3–10 days and I’ll have scented leaves in two weeks. I’ll post again when things start smelling good.

Catching the Baton


Elizabeth Bluemle - April 6, 2009

Let’s face it, friends — Alison Morris was born to blog, as indubitably as Justin Morgan had a horse or Betsy was understood. No one can don A.M.’s unique cap-sleeved jersey (imagine stepping onto a pro b-ball court wearing #23), or hope to stride seven leagues in her magical elf shoes. Her book-loving, t-shirt-shopping, birdhouse-decoupaging posts managed to snare as a reader even this bookstore owner, overworked and boggled as I am by the vastness of the literary blogosphere. And now Josie and I are supposed to follow that legacy? Can’t be done. But we will do our thing, dawgs, and hope to amuse, inform, and engage you — and bring Alison back for several slam-dunks throughout the season.
To introduce myself: I’m co-owner of The Flying Pig Bookstore (est. 1996, wahoo!), and also an author with two picture books out, a third on the way, and a boatload of projects in various stages of completion (that I now learn from Alison can’t be finished while serving as resident ShelfTalker — whoops).
Before that, I was a school librarian in Manhattan (at the wonderful old City & Country School in the West Village), and studied English and American literature at UC Berkeley. In the 80s, I worked for a writer/producer in L.A. and started a small press in San Francisco for a wealthy lawyer (who wanted to write his memoirs but instead let me put together a book of poetry by Tenderloin-district kids as a fundraiser for their program).
In the early 90s, Josie and I met at Literacy Volunteers of New York City, me as a production manager for their publishing program, Josie in development, strong-arming wealthy patrons to contribute to a worthy cause (which, come to think of it, is sort of what she still does as an indie bookseller).
So my life has always revolved around books, kids, and writing — which means I am delighted to take on this very exciting challenge of talking with all of you about our favorite subjects: books and the people who create, cherish, and share them with readers of all ages. I can’t wait to hear from you all.

More Than Just Boxes


Josie Leavitt -

As this is my first official blog post, I thought I’d take a moment and introduce myself. I own the Flying Pig Bookstore, a general bookstore, in Shelburne, Vt., with my partner Elizabeth Bluemle, who will co-blog with me. We’re entering our 13th year in business and have seen many changes in the business, some good, some bad and some downright funny. I’ll almost always go for the funny as my other job is performing and teaching stand-up comedy.

After reading Alison’s ShelfTalker posts for the past two years, I feel there are some very large, extremely talented shoes to fill. I’m grateful to her for bringing her writing skills and keen eye to children’s bookselling on a regular basis. I’m somewhat – okay, a lot – daunted by the prospect of replacing her. I am grateful that she will guest-blog often, as I look forward to hearing what she’s got to say.

There are many aspects to bookselling that are obvious: buying books, sales meetings, working with customers, etc., but there’s one thing that often goes unnoticed: the folks who bring us the books.  I want to talk about UPS and the relationship we have with our delivery men, or women. Really, without them, we’d have no just-in-time inventory, no rapid turnaround on special orders, no fun boxes to open on a daily basis. They can make us or break us. Does anyone remember the UPS strike during the summer of 1997, when business literally ground to a halt?

Since we opened in 1996, I can count on one hand the number of steady UPS drivers we’ve had. We started with grouchy Dave: dependable, but always had something to complain about, as he had been with UPS for 28 years. When he retired we got Steve, a lovely older gentleman who was killed in a bizarre tractor incident (this could probably only happen in Vermont). Steve’s death gave us a string of poor imitation substitute drivers who never quite knew the route well enough to know that we were used to getting our shipments by noon, not at 5:30, or that sometimes in winter I accepted all the packages for my neighbors because our road was a half mile of ice from December to April and no driver dared to brave it. Then we got Jeff. Robust, chatty and delightful, always on, and able to carry many boxes in a single trip. We loved him. Then we moved the store and I worried again what would happen.

Well, Mark happened. A young, funny, unicycling champ, who always has something to say about just about everything. He delights in watching my face sink when I realize that all 20 boxes on his cart are for us. Every day he arrives right around 11:30; he’s cheery and courteous, and knows that getting my shipments before lunch means more business for me at the end of the day when special orders get picked by delighted customers.

Just when I think everything’s going great, Mark is having knee surgery next week.  And I’m worried. Oh, not about him, he’ll be fine. His orthopedist shops at the store and I’ve strongly suggested that if he wants to get continued recommendations for great fiction, he should treat Mark like the VIP he is. But Mark will be out for at least a month. A month of substitute drivers who give my boxes to the toy store next door, who forget things on the truck until the next day, or who literally drop the boxes from a standing height and then kick them over to where they belong.

And it’s Easter season, the first bump in sales since Christmas. I can only keep my fingers crossed and hope Mark recovers as quickly as he thinks he can, and that the new drivers take to our quirks well.  

The Changing Face of ShelfTalker


Alison Morris - April 2, 2009

After two years of supplying ShelfTalker readers with odd insights into my bookselling life, quirky questions to contemplate, photo tours of bookstores, and the occasional book-related craft project, I am handing over the blogging reins and taking a backseat to two other more-than-capable booksellers.

The decision to make this change has been a long time coming for me. About six months into writing this blog I began to question my own sanity. I’d come home from a long day at the bookstore to sit down in front of the computer and try to compose blog posts, all the while thinking that this was the time I was "supposed" to be spending on my as-yet-unfinished book. A few hours later I’d crawl into bed and Gareth would shake his head at me, his look saying what we both knew: I couldn’t keep this up. I told him (and everyone who said, "How do you find the time?") that I felt I had to stick with it for a year. I didn’t want to give the appearance of someone who jumped in and out of things, and besides? The blog was gaining steam. People were contacting me all the time to tell me how much they were enjoying it. I had things I wanted to say. Fun topics I wanted to explore. True, I had almost zero time to devote to them, but still…? I could do this for a year, I said.

And then somehow that one-year commitment became two, and with it came lots of great things, like connecting with so many of you! But now if you ask me about the timing of anything that’s happened to me in the past two years I draw a blank. The past two years feel like one big blur to me — a sign that I’ve been doing WAY, WAY too much and that something’s got to give.

SO, let the giving begin. Starting next week, PW will be giving you the voices of not one but TWO talented and very entertaining booksellers. Your new ShelfTalker bloggers will be Elizabeth Bluemle and Josie Leavitt of the The Flying Pig Bookstore in Shelburne, Vermont (see my post about their store from March 2008). I feel certain you’re going to enjoy and appreciate their intelligent insights into the book business, their infectious enthusiasm for books, and their creative ideas about… everything. Elizabeth and Josie have been trusted and well-respected colleagues of mine for many years, so I assure you that I’m leaving you in EXCELLENT hands. I’m looking forward to seeing what things they post in this new phase of life for ShelfTalker — a phase during which I too get to sit back, read, and learn a thing or two!

As for my role here, I will continue to offer up occasional posts for the next few weeks but sometime thereafter will assume the intermittent role of "guest blogger." (Hopefully a much more relaxed and happy guest blogger, at that.) There are still SO many things that I want to say, share, ask, explore with you, entertain you with, and that will still happen, just on a less frequent or consistent basis — and hopefully in part through my book(s)!

Before I hang up my "blog owner" hat, though, I want to do two things. The first is to ask you to share what it is you’ve liked about this blog, so that Josie and Elizabeth will have some idea of what they might want to think about continuing or exploring in greater detail here. Tell us why it is you’ve come back for more and/or tell me what things you’d have liked to see me do differently. (Seriously. I want to know.) If you’d prefer not to post your thoughts on these things in the comments field where the whole world can see them, e-mail me. My address is ShelfTalker (at) Gmail (dot) com.

The second and most important thing I want to do is thank you, from the bottom of my heart, for the time and attention you’ve paid to my blog over the past two years. As an (overly) busy person, I know how much competition there is for any one person’s time and attention nowadays, and I’m overwhelmed by the fact that so many of you have thought that my little missives were worth the expenditure of those two things. I don’t think that, as a reader, I ever realized what a privilege and HONOR it is for a writer to have an audience. As a blogger, though, I’ve experienced that honor first-hand, and it humbles me. Again, thank you for that. THANK YOU, THANK YOU!!

And please tune in next Monday, when you’ll officially "meet" Josie and Elizabeth, who are very much looking forward to blogging for you. Onward, ShelfTalker readers!

The Hottest New Show on Television


Alison Morris - April 1, 2009

Good news, everyone – I’m headed to television! Bravo is piloting a new reality TV show called Project Publishing, and they’ve asked ME to appear on the panel of judges (which is why they’re allowing me to announce the big news right here)!!!

The format of the show is going to be very much like Project Runway, hence the name. (Though I should point out that the Weinstein Company is the owner of Project Runway, whereas Project Publishing will belong to Bravo and hopefully therefore won’t get caught up in any network tug-of-war.) Each week talented would-be author/illustrators will compete in various writing and illustrating challenges. At the end of each episode they’ll appear before the judges to share their work with us and then (based on our assessment of their work) we’ll decide which contestant will be eliminated that week. This will continue until the final episode, in which one author/illustrator will be selected as the winner and awarded the prize of a big chunk of money plus a contract with a major publisher!

As a big fan of Project Runway and Top Chef, I feel so honored to have been selected to what is an  incredibly prestigious panel of judges!! Sitting beside me on the judges’ panel will be Leonard Marcus, Maurice Sendak, and the show’s host, Anita Silvey. (I can’t wait to see what hat Anita picks to wear for the show each week!)

Wait’ll you see the challenges the producers have planned for the contestants! Things like "Anything but the Great Green Room" in which contestants will be asked to reimagine Goodnight Moon in a new setting and illustrate it as a graphic novel, or "Sabuda MacGyver," in which contestants will have to create their own pop-up books using nothing but string and chewing gum. Contestants will be sharing housing in vacant stacks at the New York Public Library.

As for when the show will air, I’m afraid you’ve got a while to wait. We haven’t started taping yet, so it’s going to be many months before you’ll be able to see my smiling face on your TV screens. At this point, the best guess is that you might be able to tune in by this time next year, on APRIL FOOL’S!!!!!!!!!

Oh how I wish this wasn’t a joke! ; )

This Place Matters


Alison Morris - March 30, 2009

What places matter to you? In my 2008 "year-end giving" I made a point of sending a check to The National Trust for Historic Preservation, one of the organizations I do my best to support every year. One of the perks of membership in the National Trust is a subscription to Preservation Magazine, which is a surprisingly interesting and well-written periodical about places of historical significance, structures being threatened, debates over how best to preserve and protect and make environmentally-sound improvements to existing structures. A recent issue of Preservation, though, contained something I hadn’t seen before: a tear-sheet of white paper on which the words "THIS PLACE MATTERS" had been printed. On the back of the sheet was the following explanation for why that piece of paper was there:

The National Trust exists because place matters and we are here to help people protect, enhance, and enjoy the places that matter to them. From a family home or a neighborhood school, to your local hangout or movie theatre — wherever you live and whoever you are, place matters.

Help us spread the word about the National Trust for Historic Preservation and our mission to save places by participating in our recently upgraded This Place Matters campaign. By showcasing the diverse places that matter to all of us, we can change the way people think about heritage and make a stronger case for preserving it.

What is it? This Place Matters is a photo-sharing campaign in which we ask people to take and post photos of themselves in whatever places matter to them. By sharing these photos, we can spread the word and get even more people involved in the preservation movement.

Living where I do, I couldn’t help but think of lots of places near me that have both historical and literary significance — to me these places matter. And this campaign makes participation VERY easy. So, one cold day this winter, I had my librarian pal Amanda Bock snap a photo of me in front of the place I most wanted to see included in the This Place Matters photo pool: Orchard House.

Orchard House in Concord, Massachusetts, was home to writer Louisa May Alcott and her family from 1858 to 1877. It was in this house that Louisa wrote and set the semi-autobiographical novel Little Women, based on the life she and her sisters shared a stone’s throw from fellow transcendentalists Ralph Waldo Emerson and Henry David Thoreau.

Today Orchard House is owned and operated by the Louisa May Alcott Memorial Association (a non-profit founded in 1911) and open to the public for guided tours. The house’s interior still looks much as it did during the Alcotts’ residence, so stepping through its rooms feels eerily like walking through the pages of Little Women — so many of the details mentioned in the book are visible within these walls. My parents brought me here when I was seven and at the time Little Women was my favorite book. Walking through this place, I thought I’d died and gone to Heaven. I felt like I’d slipped right into Jo’s, Amy’s, Beth’s, and Meg’s shoes.

For anyone with an appreciation for history and/or literature, Orchard House is a place that matters. And it owes a debt of thanks to the National Trust, as a blurb on the website explains: "Louisa May Alcott’s Orchard House – Home of Little Women is an Official Project of Save America’s Treasures, a public-private partnership between the White House Millenium Council and the National Trust for Historic Preservation dedicated to the preservation of our nation’s irreplaceable historic and cultural treasures for future generations."

What places matter to you, and how many of them have literary significance? Visit the National Trust’s website to read more about the This Place Matters campaign and consider adding your own photos to the photo pool on Flickr. You can even download your very own sign to pose with, so that passers-by will see you, read it, and hopefully get the message too.

All Hail Geraldine McCaughrean


Alison Morris - March 27, 2009

Last Saturday I vaporized my morning finishing one book (which was INCREDIBLE but about which I’m not allowed to talk just yet) and then another (which was also incredible and which I am allowed to talk about and will do so… NOW.)

A Pack of Lies by Geraldine McCaughrean (pronounced "Muh-cork-run") was first published in the U.K. way back in 1988, at which time it was awarded both the Carnegie Medal and the Guardian Award. Soon thereafter I believe Oxford University Press published it here, but at some point during in the many years that have passed since that time, the book went out of print. Thankfully, Marshall Cavendish has rectified that situation by bringing the book back into print this season in paperback (and with a great cover too). In so doing they’re giving American readers a renewed chance to read one HECK of a book by a woman who I happen to think is one of the world’s most talented writers for children and young adults.

I first fell in love with Geraldine McCaughrean’s writing when Simon and Schuster offered me the remarkable opportunity to read a manuscript copy of her then forthcoming book Peter Pan in Scarlet. At the time I hadn’t knowingly read anything by Geraldine and, while I recognized the good work of Great Ormond Street Children’s Hospital, I was very suspicious of the very IDEA that Peter Pan needed or "ought to have" a sequel. I love the original Peter Pan, after all. I think it’s a fantastically fun book with a delightful tongue-in-cheek tone that feels fiendishly devilish as it mock adults from at the start, the finish, and everywhere in between. I thought of Peter Pan as rather holy ground and couldn’t bear the thought of any "contemporary" author defiling it.

But I’m a professional bookseller. I knew S&S was entrusting me with a rare opportunity, so I took it. And on the very first page of Peter Pan in Scarlet I had a revelation: HERE was an author who "got it." Geraldine McCaughrean had somehow done what I thought no one could do: she dusted off Barrie’s characters who (in her telling of their story) had been busy getting on with life for a few decades and breathed new life into them in a way that felt wholly authentic and wonderfully true. Her characters were Barrie’s characters. Her language was Barrie’s language. The more I read of the book, the more I couldn’t understand how Geraldine McCaughrean had done such perfect justice to someone else’s characters and story. SO, I read more of her books. And those impressed me so much I read still more. This was a true love affair. By the time Geraldine came to our store in the fall of 2006, I think I’d read quite a significant percentage of the 140 (!!) or so books she’d written, and there wasn’t one that I didn’t at least enjoy and in most cases marvel at. But I hadn’t read A Pack of Lies until last Saturday, so clearly my education was not complete.

A Pack of Lies is the story of a mother and teenage daughter, Ailsa, who barely make ends meet with the paltry sums they collect by way of sales in their small antique shop. Into their world of depressed near-poverty strides a man by the name of MCC Berkshire who is, it would appear, a compulsive liar. He quickly insinuates himself into their lives, taking up residence in their store and giving himself a job, for which he is paid in room, board, and books, the latter of which he devours constantly before heading out to purchase more (though not, of course, with his own money).

One of the few things that can make MCC put down a book is a disinterested customer — they’re MCC’s specialty. While Ailsa’s compulsively honest mother can’t help but reveal all the flaws in the items she sells and in so doing put off any interested buyer, MCC can take one look at a writing desk and conjure up a tale about its origins that is so rich, so remarkable, so replete with visceral details as to at least quadruple the object’s value. His listeners may not believe his stories, but they ARE enchanted by them, which has the same effect on their buying inclinations. Without MCC, customers leave the little antique shop with a knick-knack or a piece of furniture. With MCC they go home with a piece of history, with a work of art, with tangible evidence of a story.

MCC’s story, however, remains a complete mystery to Ailsa and her mother. Their initial suspicions of him fade and are replaced with an odd, befuddled fondness that grows, albeit a bit unsteadily, until Ailsa’s mother fears that her daughter’s doe-eyed fondness is becoming something more. Who is this MCC? Where does he come from? What is his story? Can a liar be trusted with anyone, let alone one’s daughter?

I’ve never described any book this way before, but I’m calling A Pack of Lies "wickedly delicious." It is puzzling and curious and clever and funny. Surprising, mystifying, beautiful, and then some. One of the great joys of the book is discovering that the short stories it contains (in the form of MCC’s lies) are each as complex and mysterious and spell-binding as the overarching story that contains them. While at first I worried that MCC’s stories would come to feel like lengthy diversions from the book’s central plot, I soon found myself grinning (literally) with eager anticipation of the next tale’s arrival, wondering what yarn MCC would spin next, in what style it would be written, and how many perfect metaphors and similes I’d find there.

Months ago I planned to write a post about Geraldine McCaughrean’s wicked sense of humor and her remarkable use of simile, metaphor, and alliteration, but I didn’t get any farther than to mark passages in a few of her books. Why? Because in marking those passages I wound up rereading large chunks of those books and in so doing eviscerated my post-writing time for that day. (Damn!) But let me give you two samples of Geraldine’s genius, and then you can go off and find all the rest. Or share one of your favorite McCaughrean passages here!

From Chapter Three of A Pack of Lies:

That night, the crickets and toads roared around the house like a migraine, and the moonlight plastered it with sweat, and the flickering shadows of bats flecked the moonbeams as thickly as motes in sunshine. Fireflies were setting a slow fuse to the world, and when it burned right down, there would come an explosion of Papa’s anger. Grace lay awake, trying to think of a lie that would get her out of trouble.

From Chapter Seven of A Pack of Lies:

Dafyd Tresillick wore an oilskin when it rained (and it rains a lot on the west coast of Wales. He wore an oilskin and a sou’wester, even though he was no longer a member of the lifeboat crew. The oilskin was so stiff that it stood up on its own account — a headless apparition haunting the corner of the shed. In light rain he wore only an oiled-wool aran pullover, which smelled of tarry sheep when it got warm but which would keep the rain off nicely so long as nobody washed it in detergent.

Tresillick did not believe in umbrellas. Some people don’t believe in God; Tressilick didn’t believe in umbrellas. In fact, he disbelieved with a pagan f
er
vour. He did not own one. He would not be given one — not for birthdays or Christmas or to please his wife. He said that any man who used one was a pansy, and any woman a public pest.

It’s worth reading the rest of this book, just to find out what becomes of dear old Dafyd whose "bald head gleamed as the raindrops rolled in great curves across his scalp like tiny airliners flying over the North Pole."

(I couldn’t resist leaving you with that image.)

Cheap Threadless Shirts with Reader Appeal


Alison Morris - March 24, 2009

The clever t-shirt loving folks over at Threadless are having a "Spring Cleaning Sale" until Monday, March 30th, which means you can purchase shirts from them for just $5 or $10 each. This might not be so exciting if the sale didn’t include a reprint of their "Books Are Good for You" design, which I’ve always found to be both cute and clever, and several others I thought might be of interest to you shirt-wearing book lovers. (As opposed, um… you shirtless book lovers, I guess. Can’t say I know many folks who fit that bill on a routine basis. Sounds like it should be a calendar, though, doesn’t it?)

If any of the designs below strike your fancy, click on them to open a magical window into that shirt’s Threadless e-commerce page.

Those of you who (like me) grew up reading Choose Your Own Adventure books might appreciate this shirt that allows t-shirt readers to choose their favorite of three pictorial scenarios then read the back of the shirt to see the results of their selection. Do you want to ask the wizard a question, run away from the wizard, or shoot the wizard with an arrow?

Either way you’re going to be mauled by a bear. (OF course.)

I really like this recent design called "Capital" that shows Capital letters in 3D so they look like buildings in an alphabet city.

I think it’d be funny to see a teenager wearing this shirt (or any other saying "The definition of X is…") when he/she goes in to take the SAT’s. Suppose that’d be grounds for disqualification? Hmm. (Though I acknowledge that if "suspense" is now considered a difficult SAT word, we’ve got bigger problems to worry about than whether or not that counts as cheating.)

This shirt pretty much says it all.

Here’s a very entertaining one for you fantasy fans…

Threadless also prints a number of its designs on kids’ t-shirts or onesies, like this one, entitled "A is for Jerks!" which makes me chuckle.

But none of these beats my favorite, now a Threadless classic, which describes a phenomenon that is still largely true: "Movies: Ruining the Book Since 1920."

Happy shopping!

No Picture Book Sample? No Sale.


Alison Morris - March 23, 2009

I’m going to cut right to the chase here and just say it: I almost never, ever buy picture books if I can’t read them, myself, from start to finish. I will sometimes buy a picture book without reading it, if it’s by an author with an expert track record or an illustrator whose work I always enjoy, but these exceptions are few and far between. There’s just too much risk involved otherwise — too much room for errors in buying judgment. Yes, I’ll buy novels on spec, as there’s not time enough in the world to do otherwise. But with picture books, the time argument does not apply. Customers will want to flip through the pages of the picture book and read most (if not all of it) before they buy. Why, then, shouldn’t I want to do the same? I’m a customer too, after all.

This issue comes up every season because every season some of my sales reps are forced to show up to our sales calls with highly incomplete sales kits. Generally the books they aren’t able to show me are from very small publishers who just didn’t get things together in time to send the reps off with anything. To these publishers I say YOU ARE MISSING SALES and will continue to do so if you don’t give buyers something to go on. If you can’t send your sales reps out with finished books or F&G’s, at least make them color photocopies or (in a desperate situation) black-and-white photocopies. A manuscript-style page of the book’s text paired with one or two pages of illustration is just not enough.

Just because a picture book starts off well does NOT mean it’s going to end well. If I’m able to read just the first five pages of a picture book, how do I know it doesn’t fall apart somewhere in the middle? When I have to consider buying a picture book I’ve never read I ultimately wind up having to weigh the chance of whether or not that unknown-to-me book is likely to be any better than the majority of those known-to-me books already crowding our store’s shelves. Experience tells me those odds are incredibly slim, so…? I almost always pass.

Beyond just the simple need to know whether or not a book is any "good," there are other reasons that reading a book is a key part of a buyer’s work. When you read a book, you make connections and inferences to things, occasions, topics, or audiences that aren’t mentioned anywhere in the book’s catalog copy or printed on the jacket flap. When I read a book I will think, "This book is perfect for that teacher who wanted examples of the X writing technique," or "This book is perfect for all those customers who love Y." 

When you’re a good buyer, every book you read spills its sales secrets — some spill many, others very few. The books you haven’t read automatically offer fewer sales opportunities because you haven’t heard their secrets. Fewer sales opportunities = fewer reasons to take a chance on them.

Cue Abba music here.

What Do Customers Do That Irks YOU?


Alison Morris - March 18, 2009

Let me just begin by saying that we are BLESSED with great customers at our store. Truly! Most of our customer interactions are happy, positive experiences. But, um… some of them are not. Every now and again! Every bookseller has had the experience (probably multiple times a day) of working with a difficult or simply frustrating customer. And now one bookseller has gone public with his complaints about the types of behavior these folks tend to exhibit — in very, VERY funny fashion.

Fellow booksellers, watch the six videos made by one of our compatriots, and just try (TRY!) not to laugh! I wager you’ll be able to relate to most, if not all, of his bookselling experiences.

Start with this one:

And end with this one:

But be sure to also watch all the ones in between!

Then feel free to record your own personal rants here. Purge! Purge!