It’s Not Rocket Science

Josie Leavitt - October 24, 2011

I know it’s not rocket science. But changing the roll of price labels in our price gun gives me fits, every time. We have two price guns, having given up in utter despair last Christmas season and bought a new one because not one person on staff could figure out how to change the labels.
I’m sure some of you are snickering, and that’s just fine. Although, it’s cruel to make fun of the label-changing-impaired. Each gun is loaded differently, so just when I think I’ve gotten it, I don’t. Some tapes need to be threaded through, others just rest on the top. I know it’s silly, but I’m usually good at these sorts of things. But, after 20 minutes of struggle,  I found myself resorting to a YouTube video (clearly this is challenging for more folks than me, or the manufacturer wouldn’t have made a video) for clear, easy-to-follow instructions.  Once I watched it and could go step by easy step, I was all set. Everything worked wonderfully. The little tapes were coming out the way they were supposed to.
Feeling utterly victorious, I received a massive sideline order where every item needs a price label. Literally hundreds of small items needed to be price gunned. I was totally ready to price-gun these toys with the speed of clerks at the supermarket.
The only problem was the price gun was out of ink.

5 thoughts on “It’s Not Rocket Science

  1. Eric Luper

    I am the same way with the credit card machine at my office. I change the paper so infrequently, that it’s a whole new learning curve each time I need to re-paper the thing. Haaate.

  2. Doret

    I have a very much unrelated question. What is your store policy on greeting customers? When the Borders I worked at closed I started shopping at my local indie. In the beginning they were good about greeting, though the last three times I’ve been in (spread over a few months but still) no one has said hello or asked if I’ve needed any help. And I find it a bit rude, I don’t want a long conversaton, a casual nod or smile would do. Since I don’t feel appreciated I won’t be shopping there anymore.

    1. Josie Leavitt

      Hi there,
      I would give the indie another chance. It’s possible they were busy and just missed saying hi to you. Make a point next time to ask for something and see what they do. And maybe they’ve sensed that you don’t want a long conversation, so they’re trying to let you browse. You don’t say how you were in there. And if you found a book and were rung up, then they might not have a had a chance to ask if you needed help.
      We try to acknowledge everyone, but every so often someone comes in and leaves before we’ve had a chance.
      Go back and see what they do.


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