Celebrating Good Staff

Josie Leavitt -- September 22nd, 2014

It’s sometimes easy to take good bookstore staffers for granted. This all changes when someone goes on vacation. My store is small with a very tight-knit staff of six, including Elizabeth and me, who co-own the store. Fall seems to be the season when folks go away and their absence is felt from the first day of their vacation until they return to work. It’s far more than just having someone else at work, it’s the realization of what they contribute that makes it hard when they’re gone.

Laura took her first real vacation two weeks ago, her first since she started last year. She’s a stalwart worker who wears many hats easily. It seemed to me that she was gone far longer than 10 days. Folks who needed help in the poetry section were done no real service by me in her absence. I’m on the sales floor more when someone’s away, which is a good thing, but it’s also hard. There are so many things that need doing at a bookstore other than selling books: ordering and returning books, planning events, paying bills and more bills, dealing with damages, following up on special orders, etc. Having a good staff means these things can not only get done, but I get help with them. When someone’s gone there is a void. I realized while I was working more to cover Laura’s shifts, that she’s great at working with customers with whom I don’t connect with as easily. I could no longer hand her customers I found hard or wanted to know about things, like poetry, that I didn’t know. She’s great on the phone and follows up on little details that I sometimes lose track of.

Working in a bookstore is fun but it’s also hard work. People who say, “I want to open a bookstore when I retire” have no idea how much energy it takes. The fun of having a good staff is that we fuel each other. One person’s energy can flag and someone else can help out and help rejuvenate the other. Plus, talking about books is galvanizing and wonderful fun. Darrilyn, who is away for the next two weeks, and I always have long discussions about the latest mysteries and which writer’s new book disappointed or thrilled. Sandy, who has recently returned from a jaunt to Italy, is unfailingly polite and fills the historical fiction void with ease as well knowing the best picture books. All our staffers are wonderful and that makes going to work all the more fun. So, bookstore owners, take a moment and tell your staff how much you appreciate them, before they plan their next vacation.

 

One thought on “Celebrating Good Staff

  1. Carol Chittenden

    Amen to this! And each person who joins the staff brings some surprising expertise that extends our range and adds to the fun, from Greta, who, at 73, became our first webmistress, to Julien, age 16, who has the newest tech chops. And who knew Lysbeth would become our zombie expert? We never asked about that in the interview. Or that Mary Fran would explore Vientiane and bring back reports. Or that Cathy, hired as a frontline bookseller, would turn out to be a brilliant sidelines buyer. And that’s only one section of the menu. You have to explore our website to get a sense of what the others bring to the feast.

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