I have often wanted to create a list for customers on how best to enjoy shopping at an indie. So, here goes.
– Be patient with us. Part of why folks love indies is the personalized attention. This often pulls someone away from the register. While we always do our best to triage the counter, it can be hard to extricate ourselves from the other customer. Do not hesitate to ask for help.
– You don’t need to apologize for not knowing a title. No one does. Just describe it as best you can and let us do what we do: find books with scant information. We love this challenge.
– If you have a hard name to spell, please spell it slowly as we take your special order.
– If your children are systematically destroying the store, it might be time to run around the building and then come back. Or, perhaps it might not be the right time to browse. We’re always happy to hold a stack of books for you for when you have more time.
– If you’ve decided to buy the book at Amazon or another store, you really never need to share that with us.
– Be discreet taking pictures of book covers to buy later from someone else. We see this and it hurts.
– If you’ve had a great experience, please feel free to share with us.
– If you’ve had a bad experience, please tell the manager, not the folks on the floor. And please do tell us, we are always striving to get better and need to know if we’ve failed you in some way.
– Know that ordering a book is a multi-step process. Generally, the book you ordered yesterday afternoon will not likely be in at 10 the following morning. While overnight delivery for books is often obtainable, sometimes, especially for books ordered at six p.m., it might take two days.
– Please tell us your name. We like knowing who you are.
– If there’s an author you love, please tell us. We love talking about books with everyone.
– Lastly, always check first before you bring your animal into the store, but know that I will always say yes to dogs and no to potbelly pigs.