{"id":6937,"date":"2012-01-30T06:00:30","date_gmt":"2012-01-30T11:00:30","guid":{"rendered":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/?p=6937"},"modified":"2012-01-30T06:00:30","modified_gmt":"2012-01-30T11:00:30","slug":"the-happiness-continues","status":"publish","type":"post","link":"https:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/?p=6937","title":{"rendered":"The Happiness Continues"},"content":{"rendered":"

Friday’s post, A Happy Resolution<\/a>, had me speaking about a mix-up with The<\/em> Invention of Hugo Cabret.<\/em> Well, if I was thunderstruck at how well the customers handled the situation, I was completely blown away by my Scholastic rep’s response.
\nFriday’s blog post had been live for barely two hours when I got an email from Nikki Mutch, who has been my Scholastic rep for more than a decade. Nikki is the epitome of a great rep. She listens, she lets me read F&Gs without giving away the ending to adorable picture books. Like all good reps, Nikki has gotten to know my store: what we like, what will sell, what we should take a chance on, and what we can safely skip.
\nThe email was quite simple. Nikki had a copy of Hugo<\/em> in her office and she was going to overnight it to the store so I could give it to the customer who had gotten one that had already been written in. I thought this was extraordinarily lovely and I thanked her profusely for being so thoughtful.
\nWell, the box was delivered on Saturday. I opened it and found… not only a pristine copy of The Invention of Hugo Cabret<\/em>. There was also a copy of The Hugo Movie Companion. <\/em>Oh, wait, there’s more. Nikki also enclosed a copy of Wonderstruck. <\/em>And if this wasn’t enough, everything came in a very snazzy Wonderstruck <\/em>bag. Honestly, all that was missing was Brian Selznick himself.
\nI called the customer and explained what I had just gotten in the mail. She kept saying, “Are you sure?” I kept saying that I was. She was giddy with the riches, and I was giddy to be able to fully right a wrong. It’s these gestures that make me love reps. They work so hard in an ever-changing field. \u00a0Just as bookstores are facing huge changes in day to day operations to stay competitive, sales reps are facing similar shifts as well, and they have to listen to us \u2014 booksellers who call wondering where their order is, why they can’t get this author to come to their store, etc. It’s a rare day that I call a rep when there isn’t a problem.
\nPerhaps this is the nature of the beast, but Nikki’s gesture reminded to take a minute and thank all the hard-working reps who make my life go so much more smoothly.<\/p>\n","protected":false},"excerpt":{"rendered":"

Friday’s post, A Happy Resolution, had me speaking about a mix-up with The Invention of Hugo Cabret. Well, if I was thunderstruck at how well the customers handled the situation, I was completely blown away by my Scholastic rep’s response.<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6937","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/posts\/6937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6937"}],"version-history":[{"count":0,"href":"https:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/posts\/6937\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6937"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6937"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}