\nThe problem with the store computers is they are all Windows-based and I honestly don’t know much about them or how to really fix them beyond the very handy Ctrl-Alt-Del to get a wayward program to stop and then reload it. When there is a catastrophic failure such as the one last week, things get a little more complicated. I called my bookstore software provider for tech support and was told that it was a Windows thing and not really covered. But the tech suggested turning off the computers and then turning them on again, which I had already done, twice.
\nAs I labored in the back room scratching my increasingly aching head, I could hear customers at the register. When the computers are down, sales have to happen by hand. This is not a massive problem, it’s just a pain. Everything gets written down, including ISBNs, price, customer name, and payment type. Every time this happens I marvel at how stores did business without computers. So much to record and so many pieces of paper with sales info on them. I labored hard in the back to try
![\"helpfriend\"](\"http:\/\/wordpress.publishersweekly.com\/blogs\/shelftalker\/wp-content\/uploads\/2016\/06\/helpfriend-1-2.jpg\")
to get the computers working again. I even tried Windows support and knew I was in over my head when this screen popped up. “Get help from a friend.” Was this the best advice I could get from Windows? I felt like I was in a game show and being told to use a lifeline. I started laughing at this. Then I just removed the anti-virus update.\nThankfully, the fix worked and things went back to how they’re supposed to be, and had many laughs along the way.<\/p>\n","protected":false},"excerpt":{"rendered":"