{"id":26426,"date":"2018-07-16T08:00:13","date_gmt":"2018-07-16T12:00:13","guid":{"rendered":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/?p=26426"},"modified":"2018-07-16T08:00:13","modified_gmt":"2018-07-16T12:00:13","slug":"a-customer-service-primer","status":"publish","type":"post","link":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/?p=26426","title":{"rendered":"A Customer Service Primer"},"content":{"rendered":"

In the tradition of Everything I Need to Know I Learned from a Little Golden Book<\/a>, here’s a quick primer on best practices for customer service in the bookshop, with a little help from some favorite picture books.
\n
\nStart with a friendly greeting when your customer walks into the shop.
\n\"\"<\/a>
\nBe prepared to help with anything they need,
\n\"\"<\/a>
\n 
\n 
\nbut don’t hover too much…
\n 
\n\"\"<\/a>
\nor your happy customer could turn into a grumpy bear and go right out the door.
\n\"\"<\/a>
\nIf you have bookshop dogs or cats (or any other type of furry helper),\u00a0make sure they behave themselves, especially around children.
\n\"\"<\/a>
\n 
\n 
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\nYou want your customer to have FUN in the bookshop!
\n\"\"<\/a>
\nWhen your customer has finished shopping, offer to gift wrap…
\n\"\"<\/a>
\nand thank them for shopping at a local small business. You’ll have a happy customer, and your neighbors will appreciate it, too.
\n\"\"<\/a>
\n <\/p>\n","protected":false},"excerpt":{"rendered":"

A guide to helping customers in the bookshop, with a little help from some picture book friends.<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-26426","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/posts\/26426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26426"}],"version-history":[{"count":0,"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/posts\/26426\/revisions"}],"wp:attachment":[{"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=26426"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=26426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}