{"id":20620,"date":"2017-03-07T07:30:00","date_gmt":"2017-03-07T12:30:00","guid":{"rendered":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/?p=20620"},"modified":"2017-03-07T07:30:00","modified_gmt":"2017-03-07T12:30:00","slug":"the-most-dreaded-task","status":"publish","type":"post","link":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/?p=20620","title":{"rendered":"The Most Dreaded Task?"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignright wp-image-20621\" src=\"http:\/\/wordpress.publishersweekly.com\/blogs\/shelftalker\/wp-content\/uploads\/2017\/03\/Task-Pref-2.jpg\" alt=\"\" width=\"171\" height=\"203\" \/>First order of business: awarding the prize from <a href=\"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/?p=20491\">last week&#8217;s contest<\/a>. The person who guessed which Jason Chin book was the next bestseller after G<em>rand Canyon<\/em> was Linda, who aptly reasoned, &#8220;<em>Island: A Story of the Galapagos<\/em> because kids like big tortoises.&#8221; I&#8217;m thinking she might have a future\u00a0as an acquisitions editor! Linda, send me an email as per contest instructions, and we will send you your signed copy of <em>Grand Canyon<\/em>. Heck, or <em>Island<\/em>! Your choice.<br \/>\nAnd now on to the dreaded tasks.<br \/>\n<!--more-->With three fairly new staff members at the bookstore, all added dring the last year, I&#8217;ve been paying attention to the kinds of projects\u00a0they gravitate to and the ones they seem less enthused about. Obviously, we all have to do things we don&#8217;t love at work, but playing to people&#8217;s strengths and interests creates a happier staff.\u00a0Since every job has a number of tedious, frustrating, or difficult tasks,\u00a0as well as a number of opportunities for creativity and innovation, I wanted more specific feedback, so I created a survey.<br \/>\nHappily, one of Word&#8217;s templates is a questionnaire, so I used that to create the Flying Pig&#8217;s Handy-Dandy Task Preference Form. In a hurry, I listed all of the major tasks of the bookstore as they came to mind, in no particular order. I showed them to Laura, who loves this kind of thing, and she added another dozen ideas. Even after printing them out, I thought of several more. We had three pages of tasks \u2013 no wonder we are always on the run!<br \/>\nI left out anything that is only a manager or owner&#8217;s task, or anything we all always have to do, like ringing up customers and answering the phone. I did make one\u00a0exception about handselling, since some people can have differing levels of comfort recommending books in various genres or age ranges. It&#8217;s worth knowing people&#8217;s areas of dubiousness, so we can strategize.<br \/>\nI asked my staff to rate their enjoyment of these tasks on a 1-5 scale:<\/p>\n<ul>\n<li>1 = Would be happy NEVER\u00a0to have to do this<\/li>\n<li>2 = A low-joy task for me<\/li>\n<li>3 = I don&#8217;t love this, but I don&#8217;t mind it<\/li>\n<li>4 = I enjoy this, OR I&#8217;ve never done this, but it sounds fun\/interesting to try<\/li>\n<li>5 = I&#8217;d spend most of the day doing this if I could<\/li>\n<\/ul>\n<p>There was room for comments\/elaboration\/frantic backpedaling after each rating.<br \/>\nI handed these out at our evening staff meeting after buttering everyone up\u00a0with\u00a0delicious pizza (sweet potato and veggies!, and a margherita) and a little IPA brew from <a href=\"http:\/\/www.folinopizza.com\/\">Folino&#8217;s<\/a> up the road. They took home the questionnaires; we&#8217;ll see what comes back!<br \/>\n<div id=\"attachment_20622\" style=\"width: 430px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-20622\" class=\"wp-image-20622\" src=\"http:\/\/wordpress.publishersweekly.com\/blogs\/shelftalker\/wp-content\/uploads\/2017\/03\/IMG_8852-2.jpg\" width=\"420\" height=\"315\" \/><p id=\"caption-attachment-20622\" class=\"wp-caption-text\">Emily commiserating as Dan sadly contemplates\u00a0his empty pizza plate. Nod to HMH for the handy (and butterfly stylish) &#8220;laptop desk&#8221; box.<\/p><\/div><br \/>\nIn case you&#8217;re wondering what the broad\u00a0bookstore tasks are, and why booksellers laugh maniacally when people suggest they probably get to\u00a0read all day,\u00a0I&#8217;ll list them (and I did take the time now to arrange by type):<br \/>\nSales\u00a0Floor &amp; Handselling<\/p>\n<ul>\n<li>Write\u00a0Book Reviews (shelf talkers, Edelweiss, Indie Next)<br \/>\nRecommend Books for Kids to Adults<br \/>\n<span style=\"font-size: 1rem;\">Recommend Books for Kids to Kids<br \/>\n<\/span><span style=\"font-size: 1rem;\">Recommend YA Books to anyone<br \/>\n<\/span><span style=\"font-size: 1rem;\">Recommend Adult Books<br \/>\nGenres and Ages I feel most comfortable recommending<br \/>\n<\/span><span style=\"font-size: 1rem;\">Genres or Age Ranges\u00a0I Wish I Never Had to Recommend Books for (not a numerical rating) <\/span><\/li>\n<\/ul>\n<p>Display<\/p>\n<ul>\n<li><span style=\"font-size: 1rem;\">Create Table and Endcap Displays for Upcoming Holidays\/Events\/Various Themes<\/span><br style=\"font-size: 1rem;\" \/><span style=\"font-size: 1rem;\">Create Window Displays<br \/>\n<\/span>Make Signs &amp; Signboards<br \/>\nCreate Flyers for Upcoming Events<\/li>\n<\/ul>\n<p><span style=\"font-size: 1rem;\">The Phone, The Phone (only refers to making calls, because we all have to answer the darned thing)<\/span><\/p>\n<ul>\n<li>Call SPO People (when orders come in; this refers to regular customer\u00a0book orders)<br \/>\nCall SPO People for Languishing\u00a0SPOs<br \/>\nHandle Challenging\/Complicated Phone Calls<br \/>\nCall Publishers for Damages\/Information<\/li>\n<\/ul>\n<p style=\"font-size: 1rem; display: inline !important;\">Inventory Management<\/p>\n<ul>\n<li>Build Orders for Events<br \/>\nBuild Orders for Upcoming Seasons\/Holidays\/Themes<br \/>\nBuild Restock Orders<br \/>\nBestseller List Restock<br \/>\n<span style=\"font-size: 1rem;\">Receive Orders<br \/>\n<\/span>Process Event Books<br \/>\n<span style=\"font-size: 1rem;\">Process\u00a0Direct-to-Home Orders<br \/>\n<\/span><span style=\"font-size: 1rem;\">Handle Mail\/Web orders<br \/>\nTrain on Frontlist Buying<br \/>\n<\/span>Evaluate Returnables<\/li>\n<\/ul>\n<p>Events &amp; Marketing<\/p>\n<ul>\n<li>Initiate\u00a0Events<br \/>\nMake Twitter and Facebook Posts<br \/>\nWrite Press Releases<br \/>\nInitiate Marketing Ideas<br \/>\nHelp Out at Events<\/li>\n<\/ul>\n<p>Database and Website<\/p>\n<ul>\n<li>Bestseller List Coding<br \/>\nFix Database Inconsistencies<br \/>\nUpdate Bookstore Website<\/li>\n<\/ul>\n<p>Big-Picture Planning (excluding owner-only tasks)<\/p>\n<ul>\n<li>Rethink Store Sections<br \/>\nCreate New Programs<br \/>\nCreate Systems for New Programs<br \/>\nUpdate Staff Handbook<\/li>\n<\/ul>\n<p>Cleaning, Organizing, Tidying<\/p>\n<ul>\n<li>Sort Sections Back into Order<br \/>\nManage Book Donations<br \/>\nChange Out\/ Restock Cards in Spinners<br \/>\nOrganize ARCs<br \/>\nClean\/Dust\/Tidy<br \/>\nTake out Trash and Recycling<\/li>\n<\/ul>\n<p>Miscellaneous<\/p>\n<ul>\n<li>Investigate Mysteries (Orange box, etc.) &#8212; This refers to the loose ends in every bookstore: books of unknown origin, partial\u00a0shipments, projects in progress, etc.<br \/>\nTake Boxes and Orders to the Post Office<br \/>\nTake Orders to Senior Center<br \/>\nWaste Paper Printing Out Questionnaires<\/li>\n<\/ul>\n<p>The scary thing is, that list doesn&#8217;t include SO MANY THINGS we do all day, like answer emails, pay bills, read reviews (okay, that happens outside of business hours, but still), and put out all kinds of tiny fires (missing shipments, missing books, changes to events, correcting sudden sales tax charges on\u00a0invoices,\u00a0checking release dates to make sure we haven&#8217;t missed a major title, and on and on and on!).<br \/>\nReally, the only people who have probably read to the end of this post are prospective\/aspiring booksellers and colleagues who commiserate. To the former, I say, Be young and bold filled with\u00a0energy! To the latter, I&#8217;d say let&#8217;s pull up a chair and have a hard cider, but none of us has the time. \u00a0: )<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Something every bookstore manager may want to do.<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-20620","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/posts\/20620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20620"}],"version-history":[{"count":0,"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=\/wp\/v2\/posts\/20620\/revisions"}],"wp:attachment":[{"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20620"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20620"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/blogs.publishersweekly.com\/blogs\/shelftalker\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}